Any personal information you give us will remain confidential unless disclosure is required by law. The Municipal Clerk has the responsibility of determining whether to release any by-law information in accordance with the Municipal Freedom of Information and Protection of Privacy Act. The Municipality will always strive to ensure that the identity of complainants remain confidential, however, if the matter proceeds to prosecution, the Municipality cannot protect the identity of the complainant as this information may be required during the prosecution process.
The Municipality of Grey Highlands has contracted with James Special Services to oversee By-law Enforcement and Canine Control Services.
To have By-law Enforcement investigate an issue please call the dispatch line at 1-226-910-1322
To report a concern, the By-law Officer requires a written complaint with contact information for follow-up in case the responding officer requires additional information.
What you can expect when making a complaint:
- You will be required to give your name, address, email address and phone number. Anonymous reports will not be investigated unless they are an immediate health and safety risk.
- The details of the concern must be provided at the time you submit your complaint (where, when, what, how, who) - if any details are missing, or the officer requires additional information, you may be contacted.
- The complaint will be investigated if it falls within the realm of by-law enforcement, or forwarded to the appropriate response agency as may be required.
- Complainants are not provided with further information regarding their complaint.
- Please be patient, enforcement is a process and can take time. The Municipality strives to resolve most complaints through voluntary compliance through education and public awareness.