Water and Sewer

The Municipality initiated this project in 2012 to look at long term servicing options for the entire Municipality.  In the final stages, the Master Plan is focused on servicing in Markdale and the current developments taking place.  This requires the water storage facility to be upgraded and optimization of the lagoon capacity.  

The Water and Wastewater Servicing Master Plan has been received and the Notice of Study Completion has been posted.   

We are asking for feedback on the plan within the next 30 days. Comments should be sent to the contacts listed on the notice of completion.

If you have any questions, please contact Shawn Moyer, Director of Public Utilities at 519-986-4784.

How to pay your water bill

Pre-authorized utility payment plans

Sign up for one of our pre-authorized payment plans:

1. Billed amount on the account on the due date of the utility billing
2. Fixed Amount on the account on the last business day of the month

To sign up, fill out the Pre-Authorized Utility Payment Plan Form

Grey Highlands accepts payments through most banking institutions. Please register with your bank by using your account number located on your tax bill.

In Person

Payments are accepted at the Grey Highlands Municipal Office located at 206 Toronto Street South Markdale.

By credit card

Grey Highlands uses Paymentus to allow you to pay your tax and utility bills by credit card.  Please note Paymentus charges an additional fee for this service (2.95% for tax bills and $5.95 per $250.00 for water bills).

By Mail

Payments can be mailed to:

Municipality of Grey Highlands

PO Box 409

Markdale ON N0C 1H0

Locate Requests

To request a locate, visit the Ontario One Call site to submit your request online.

Municipal Water Systems

The Markdale drinking water system consists of two groundwater well sites, one elevated stand pipe along with the associated watermains, services and hydrants. This system provides potable water to all the residences, business and industry within the Village. The Village of Kimberley, Amik Subdivision, and Talisman Mountain Springs Inn are all connected to create what is known as the Kimberley Amik Talisman Water System. The water treatment facility, which is built at the top of the Amik Subdivision, processes raw water which is collected from two springs along the Niagara Escarpment. The raw water is filtered and chlorinated and stored in a reservoir.

The Municipality has a Drinking Water Quality Management System in place under the Safe Drinking Water Act, 2002

The Public Utilities staff have created a Water Quality Survey to collect feedback from municipal water system users on their satisfaction of their water and service levels.  Pleae take a moment to complete the survey.

Report a Problem

Please report any problems with your water or sewer service.  For after-hour emergencies, please call 519-986-4784.

Sanitary Sewer

To help mitigate a sewer backup, read our sewer do's and don'ts.  Reducing fats, oils and greases is another way to prevent sewer backup.

Drinking Water Source Protection

Visit the Drinking Water Source Protection website for information related to source water protection and to see if your property is within the vulnerable area.

Water and Sewer Rates

5 Year Water and Wastewater Rates by System

Annual Reports